News & Events

Latest COVID-19 Message from EYE-Q Vision Care

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**UPDATE** Monday, April 27, 2020 | 10:25am PST

Dear valued patients,

This week EYE-Q is beginning to resume normal operations. We are not sure what the future holds, but rest assured that we have your safety as our number one focus.

The state of California has recognized that eyesight is essential. Surgery that has been postponed needs to be done, glasses need to be dispensed.

We understand and support doing things in a different way. You will notice many changes at our facilities, from check in to check out. Please understand that we are developing new processes and protocols, and we ask for your patience. On behalf of the Board of Directors and the entire EYE-Q team, it is an honor and a privilege to provide your eye care. Thank you. We look forward to seeing you!

Thank you,

F. Campbell Waldrop, MD
President, EYE-Q Board of Directors

Monday, April 20, 2020 | 3:35pm PST

Dear valued patients,

Help EYE-Q get 2020 back on track!

May 4, 2020 is the day we are open.

We have been open, but we are now looking to restart many of our normal operations that we had to put on hold these past 6 weeks.

Our optometrists will be doing eye exams, dispensing glasses. Our eye surgeons will be getting ready to operate. It will be the same great care that you deserve, but we have added new layers of protection for your safety. All patients and employees will be screened at the front door, temperature checks, screening questions asked. When you enter the facilities you will notice much larger waiting areas so that we can maintain social distancing. We are instituting new policies to help patient flow, minimize wait times, and keep people safe. All employees will be masked. We encourage our patients to bring and use their own masks. Hand hygiene, while always important to us, will be even more emphasized and available throughout our facilities. We have hired people whose job is to constantly clean door handles and surface tops at EYE-Q. Clean, clean, clean. We’ve got our doctors back, we’ve got our clean on, all we need is you!

Call today for your appointment (559) 486-2000.

Thank you,

F. Campbell Waldrop, MD
President, EYE-Q Board of Directors

Monday, April 6, 2020 | 1:10pm PST

Dear valued patients,

We are OPEN! Eyesight is essential.

EYE-Q is following the State and County guidelines to keep you safe. Some of our general services have been temporarily suspended during this COVID-19 crisis.

Selma office is currently closed.

Clovis office is OPEN for pediatrics.

Fresno office is OPEN for Retina, Glaucoma and emergent/urgent eye conditions, like infections. If you have questions or concerns, call us at (559) 486-2000. There is a brand new Clinical Call Center staffed with Optometrists available to answer your questions. We call it Tele-health, where a doctor can talk to you over a video chat session.

EYE-Q has an Incident Command Center where our team is constantly evaluating the crisis. Things are changing daily and we are trying to develop creative solutions to meet your eye care needs.

Thank you to all of Fresno for your kind words of support. As a community, early numbers suggest we are all working hard to limit the spread of COVID-19. Let’s keep fighting against this virus. Be safe.

Thank you,

F. Campbell Waldrop, MD
President, EYE-Q Board of Directors

Monday, March 23, 2020 | 2:00pm PST

Dear valued patients,

Due to the Coronavirus outbreak we have temporarily closed our Clovis and Selma sites and relocated all services (including Pediatrics) to our Fresno location at 7075 N. Sharon Avenue, Fresno 93720.

We regret any inconvenience this may cause you.

Our business department is currently closed. Our Optical department is closed, but providing orders as outlined below.

All completed glasses and contact lens orders can be picked up at our convenient Fresno drive-thru Optical department on the South side of our building. Pick up hours are Monday and Tuesday 9:00am – 1:00pm and Wednesday 1:00pm – 5:00pm. Call ahead to ensure your glasses or contact lenses are in the building before coming for pick-up.

All non-essential appointments are being rescheduled at this time. If you have an eye related emergency, have questions about your glasses or contact lenses, or need prescription refills, please contact our call center at (559) 486-2000.

Please take care, and we look forward to seeing you in the future for all your vision care needs. Be safe.

Thank you,

F. Campbell Waldrop, MD
President, EYE-Q Board of Directors

Thursday, March 19, 2020 | 11:10am PST

Dear valued patients,

Due to the Coronavirus outbreak we have temporarily closed our Selma site and our Clovis site, except for our Pediatrics department which will remain open at this time. We have relocated our services to our Fresno location at 7075 N. Sharon Avenue, Fresno 93720. We regret any inconvenience this may cause you.

Our business and optical departments are currently closed.

All completed glasses and contact lens orders will be shipped directly to your home. All non-essential appointments are being rescheduled at this time. If you have an have an eye related emergency or need prescription refills, please contact our call center at (559) 486-2000.

Thank you,

F. Campbell Waldrop, MD
President, EYE-Q Board of Directors

Wednesday, March 18, 2020 |  7:55pm PST

Dear valued patients,

Due to the Coronavirus outbreak we have temporarily closed our Selma site and our Clovis site, except for our Pediatrics department which will remain open at this time. We have relocated our services to our Fresno location at 7075 N. Sharon Avenue, Fresno 93720. We regret any inconvenience this may cause you.

All glasses and contact lens prescriptions will be shipped directly to your home. All non-essential appointments are being rescheduled at this time. If you have questions regarding your appointment, have an eye related emergency or need prescription refills, please contact our call center at (559) 486-2000.

Thank you,

F. Campbell Waldrop, MD
President, EYE-Q Board of Directors

Tuesday, March 17, 2020 | 7:30pm PST

Dear valued patients,

We will continue to operate all 3 locations for scheduled appointments, surgeries, or urgent eye care visits, and reevaluate our processes on a daily basis to ensure we follow all CDC guidelines. We appreciate your understanding during this unprecedented time.

Yesterday, we began screening all employees, patients, providers and visitors at our entrances by asking them if they had traveled recently, had a cough, or if they had a fever (each person’s temperature was checked). Patients who answer yes to either question or have a fever are asked to reschedule their appointments. If a patient feels they cannot reschedule, an MD will screen the patient in the patient’s vehicle. Employees who answered yes to questions, or had a fever, were sent home. This process will remain in effect until further notice.

Please check our website regularly for updates.

Thank you,

F. Campbell Waldrop, MD
President, EYE-Q Board of Directors

Monday, March 16, 2020 | 2:15pm PST

Today we began screening all employees, patients, providers and visitors at our entrances by asking them if they had traveled recently, had a cough, or if they had a fever (each person’s temperature was checked). Patients who answer yes to either question or have a fever are asked to reschedule their appointments. If a patient feels they cannot reschedule, an MD will screen the patient in the patient’s vehicle. Employees who answered yes to questions, or had a fever, were sent home.

We will reevaluate our processes on a daily basis, and appreciate your understanding during this unprecedented time. Please check our website regularly for updates.

Thank you,

F. Campbell Waldrop, MD
President, EYE-Q Board of Directors

Saturday, March 14, 2020 | 9:40am PST

Dear valued patients,

Now, as always, your health, safety and well-being remain our top priority at EYE-Q. We anticipate you may have questions about our efforts to manage Coronavirus (COVID-19) in our facilities. We want you to feel confident that our actions are focused on your health, and comfort. We extend this concern to our employees and their families. We have taken extra precautions as suggested by the Centers for Disease Control (CDC), and the CA Department of Public Health (CDPH) as outlined below.

During Check In/Check Out

As you enter our facilities we have placed hand sanitizers for your use, and masks are available upon request for those patients who are ill (coughing, fever, etc.).

Throughout your visit

Commonly used areas of our facility such as exam rooms, desktops, doorknobs, handles, phones, waiting rooms, lobby furniture, toilets, faucets and sinks are being sanitized throughout the day in addition to our routine nightly cleaning. Exam rooms are sanitized after each patient exits the room. Staff and doctors also wash their hands before and after your exam.

No Handshake Zone

In the past, our doctors or staff members may have greeted you with a traditional handshake. At this time, it is recommended that handshaking be avoided as it is an easy way to transmit germs.

EYE-Q Employees

Our HR department and management staff encourage our employees who are not feeling well or need to care for ill family members to remain at home until symptoms are no longer present. Our on-site employees are led by our management team who are following all CDC guidelines for cleanliness during your visit with us.

What can you do to help?

  • Wash your hands often with soap and water for at least 20 seconds.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home if you are sick, except to get medical care.
  • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow to contain your cough. Discard used tissues. Immediately wash your hands.

We take great pride in providing your vision care, and appreciate your trust in us to maintain a healthy environment for you and our employees. If you have any questions regarding this information, please feel free to speak with a member of our management team.

Sincerely,

F. Campbell Waldrop, MD
President, EYE-Q Board of Directors